I returned the new iPad Pro less than 24 hours after buying it — here’s why

(AAPL) Dave Smith Business InsiderNovember 8, 2018

iPad Pro

iPad Pro

  • Apple’s new iPad Pro went on sale Wednesday, and I stood in line to buy one.


  • I returned my iPad Pro on Thursday, less than 24 hours after buying it.
  • I was extremely excited about the new iPad Pro for its beautiful new design, innovative new accessories, and potential to be a great portable computer for traveling.
  • But after trying to do some actual work with the iPad Pro, I found myself needing a Mac to finish the job.
  • Ultimately, I don’t recommend the iPad Pro if you need to do work.
  • I was so excited about — and so let down by — the new iPad Pro.

    On Wednesday morning, I paid over $1,300 to get the new 11-inch iPad Pro with the new Apple Pencil, the new Smart Keyboard, and, of course, AppleCare Plus to insure everything.

    On Thursday morning, I was at the Apple Store once again — to return everything I had purchased less than 24 hours ago.

    Given the steep price of the iPad Pro — it starts at $800 but quickly gets into laptop or desktop territory — you would expect it to be able to do laptop or even desktop things. Nope.

    This is still an iPad, like the one you bought years ago. Yes, it’s faster and prettier than before. But it should not be mistaken for a work computer. You would be a less efficient worker if you chose an iPad Pro for work instead of the many standard laptops and desktops.

    The iPad Pro fails at basic tasks

    The very first thing I did with the iPad Pro — aside from taking photos of it — was try to write a story with it. I know it can do movies and books, but I wanted to see how much of a “pro” item it was.

    I ended up writing this first-impressions story about the iPad Pro on said device. But I immediately ran into roadblocks.

    Selecting text was a major pain. The first red flag for me was when I tried highlighting a sentence to bold it. I couldn’t select the sentence. I was pointing at the right area with my finger, but the highlighted area kept shooting around the screen, highlighting entire paragraphs.

    I couldn’t believe how long I spent trying to select a single sentence. I’ve never had so much trouble selecting text on a laptop, because mice and trackpads are still vastly more precise than fingers and touchscreens.

    Multitasking on the iPad Pro was inconsistent and less efficient than on a normal computer. One of the most common things I do when writing a story for Business Insider is add a photo. Like on most websites, you press an “upload” button and either browse for it among your files or drag and drop it into a highlighted area.

    On a Mac, adding a photo to a website is a three-step process: open the browser, open Finder, and drag and drop the file from Finder into the browser.

    On the iPad Pro, I needed to open Safari, swipe from the bottom of the screen to activate the dock, open the Photos app from the dock to activate Split View, and then drag and drop the photo I wanted from one app to the other.

    An extra step, whatever. But dragging and dropping didn’t always work. I’d hold my finger to a photo to select it, but when I dragged it to the second app, it changed to a different one that I didn’t select. This behavior could be a bug, but it happened every time I tried adding a photo.

    Uploading a photo to the website was also slower than on my 4-year-old MacBook Pro. And some photos I uploaded automatically rotated 180 degrees. No problem; that’s happened on my Mac before. But altering and saving the photo in the correct orientation, which usually does the trick on the Mac, didn’t work on the iPad Pro.

    Nothing would work, and I had no way of correcting the photo unless I did it on my Mac. So that’s what I did: I put my brand-new iPad Pro away and finished my work on my MacBook.


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