As we reported on Wednesday, multiple customers are complaining on Apple’s support forums that their new device stops working when they connect it to a charger.
Apple has now confirmed it is “aware of this issue and is investigating.”
The iPad Pro is the large-screened iPad that’s designed for workers and enterprise customers. The screen is much larger than a normal iPad, it’s 12.9 inches, instead of the normal 9.7-inch screen.
The launch of the iPad Pro hasn’t been smooth. In addition to the issue of iPad Pros crashing when being charged, there has also been a problem with the supply of the Apple Pencil stylus and the keyboard case.
Shipping times for the devices at launch were over a month, meaning customers couldn’t use the specialist accessories for their devices. That hasn’t just caused a shortage of goods — there’s also a black market for Apple Pencils fuelled by the reduced supply.